Terms of service

MakerPickup is operated by Skip The Line, Inc. · Last updated 4 August 2026

These terms cover using MakerPickup, whether you’re buying from a maker or running a shop of your own. By using the service you agree to them.

1. What MakerPickup is

MakerPickup lets small makers — bakers, growers, potters and the like — take orders online for collection in person, either at a market they’re attending or from their own address. We provide the software and we process the payment. We don’t make, hold, inspect, ship or hand over anything that gets sold.

2. Who the contract is between

When you buy something, your contract for that item is with the maker, not with us. They set the price, describe the goods, decide what they can make and when, and hand it over. Your agreement with MakerPickup is this document: it covers using the site, the checkout and the messages we send.

The maker is the merchant of record for the sale, which is why their name is what appears on your card statement.

3. Buying

• Orders are for collection in person. Nothing is shipped. You choose the pickup place at checkout, from what the maker has offered.
• Payment is taken when you order, not when you collect. Some things need notice — a cake, a fired piece — and the maker’s lead time is shown before you pay.
• Prices are the maker’s. A service fee is added at checkout and shown separately before you pay; that one is ours. Sales tax, where a maker charges it, is theirs.
• If you don’t collect, the maker decides what happens to the order. We’ll remind you. Nobody can keep perishable goods indefinitely, and an uncollected order isn’t automatically refunded.
• Collecting from a maker’s own address means going to somebody’s home. Treat the address as theirs rather than yours to share, and follow the instructions they’ve given.

4. Selling

If you open a shop, you agree that:

• What you sell is your responsibility. Food safety, cottage-food and licensing rules where you live, labelling, allergens, weights and measures, and whatever permit the market itself wants. We don’t check any of it and we’re not in a position to.
• Your tax is yours. You decide whether to charge sales tax and at what rate, and you file and pay it. We charge what you configure and record what was charged.
• Your listings, photos and descriptions must be accurate and yours to use. Don’t list anything you can’t legally sell — alcohol, tobacco, cannabis, firearms, prescription items, live animals, or anything the payment networks prohibit.
• You honour the orders you accept, or you refund them. If you can’t make something, say so early from the order page.
• You use a customer’s details for their order, and not for anything else. Nobody goes on a marketing list who didn’t ask to be on one.

5. Money

Card payments are processed by Stripe and are subject to Stripe’s own terms. Card details never reach us. Payouts go from Stripe to the bank account on the maker’s connected Stripe account, on Stripe’s schedule.

Our service fee is a percentage of the order, charged to the shopper, set by the maker’s plan:

• Free — no monthly cost, 12% service fee.
• Standard — $8 a month, 8.5%.
• Pro — $15 a month, 8.5% on shop orders, and 5% plus 30¢ on custom quotes and in-person sales.

There is a minimum service fee of 60¢ per checkout, whatever the percentage works out to. Small orders cost us the same to process as large ones, so below roughly $7 the percentage alone doesn’t cover it. The minimum is charged once per checkout, not once per pickup, so an order split across two markets is still charged 60¢ in total.

The rate charged on an order is the rate in force when that order was placed, and it’s stored on the order. Changing plans never changes what has already been charged. Monthly plan fees are billed in advance and aren’t refunded for part of a month; a maker can cancel any time and drop back to Free.

6. Refunds

Refunds are the maker’s decision and the maker issues them — we provide the button. A refund returns to the card that paid, in whole or in part, and our service fee comes back in proportion. We may issue one ourselves where a payment network, a chargeback or the law requires it.

7. Messages

We email you about your orders, and we text you only if you asked us to at checkout. Order emails aren’t optional — they carry your order number and where to collect — but texts stop the moment you reply STOP. See Text messages for the full description and Privacy for what we hold.

8. Your content

Photos, descriptions and shop names stay yours. Putting them on MakerPickup lets us store them and show them on your storefront, in confirmations and receipts, and where we need them to run and support the service. That permission ends when you delete the content or close your shop, except where we have to keep the record of a completed order.

9. Acceptable use

Don’t break the service, scrape it, try to reach data that isn’t yours, or use it to defraud anyone. We may suspend or close an account that does, or one that puts our payment processing at risk. Where we can give notice first, we will.

10. Availability

We work to keep MakerPickup running and we can’t promise it never goes down. Markets happen on Saturday mornings and we know exactly what that means — it’s still not a promise to make in a contract. If it’s unavailable when you need it, take the order the way you did before us and tell us what happened.

11. Disclaimers and liability

The service is provided as it is and as available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement in respect of the service itself.

We don’t warrant the goods sold through MakerPickup. We didn’t make them, hold them, or inspect them. A maker’s promises about their own work — what’s in it, how it was made, when it will be ready — are theirs, and a dispute about goods is between the buyer and the maker. We’ll help where we can, including with a refund through Stripe.

Our liability is limited to the fees we earned. For any claim arising out of or relating to the service, our total liability to you is limited to the service fees and plan fees we actually received in connection with the order or the month in question. We are not liable for indirect, incidental or consequential losses, or for lost profits or lost sales — including a market day missed because the service was unavailable.

Nothing in these terms excludes liability that can’t lawfully be excluded, including for fraud, or any right you have under Tennessee or federal consumer law. Where a limitation above isn’t enforceable, it applies as far as it can and the rest of these terms stand.

12. Disputes and governing law

These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute arising out of them or out of the service is subject to the exclusive jurisdiction of the state and federal courts sitting in Putnam County, Tennessee, and you and we each consent to venue there.

There is no arbitration clause here, and that’s deliberate. If we have a problem with each other, email hello@makerpickup.com first — nearly everything is a misunderstanding about one order, and we would rather fix it than argue about where to argue.

13. Changes

This page changes as the service does, and the date at the top says when. Where a change materially affects makers, we email them before it takes effect. Carrying on using MakerPickup after that means the new version applies.

14. Contact